Shipping policy
Shipping Policy
Thank you for shopping with ROVELUNE. The following information explains our current order processing, shipping, and delivery practices.
Shipping Destinations
We currently ship to eligible addresses within the United States. Shipping availability is confirmed after you enter your delivery address at checkout.
Order Processing
Orders are typically processed within 3–5 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
Once an order has entered processing or has been shipped, we may be unable to change or cancel it.
Shipping Rates
Our Travel Jewelry Case currently includes free standard U.S. shipping.
For other eligible products and orders:
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Standard shipping is free on orders of $69 or more.
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A $4.99 standard shipping fee applies to orders below $69.
The final shipping charge, if applicable, is displayed at checkout before payment.
Estimated Delivery Time
After an order has been dispatched, standard delivery within the United States typically takes 7–10 business days.
Including processing time, most orders are expected to arrive within approximately 10–15 business days from the order date.
Delivery estimates are not guaranteed. Delays may occur because of carrier operations, customs processing, severe weather, holidays, incorrect address information, or other circumstances outside our control.
Order Tracking
When your order ships, you will receive a shipping confirmation email containing tracking information.
Tracking updates may take several business days to appear after a shipping label has been created or after the package has been transferred between carriers.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
ROVELUNE is not responsible for delays, failed deliveries, or additional shipping costs caused by incomplete or incorrect address information provided by the customer.
Delayed, Lost, or Delivered Packages
If your tracking information has not updated for an extended period, please contact us at hello@rovelune.com with your order number.
If a package is marked as delivered but cannot be located, please first check the delivery area, ask household members or neighbors, and contact the local carrier. If the package still cannot be found, contact us so we can review the situation.
Claims are reviewed individually. Depending on the circumstances and carrier investigation, we may offer a replacement, refund, or another appropriate resolution.
Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery. Include your order number and clear photos of the product, packaging, and shipping label.
Please retain the item and all original packaging until we provide further instructions.
Contact Us
For shipping or delivery questions, contact: