Returns & Exchanges

Returns & Exchanges

We want your ROVELUNE piece to arrive in good condition.

Quality Issues

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@rovelune.com with your order number and clear photos of the issue.

Eligible cases may be handled with a replacement, partial refund, or other appropriate solution after review.

Non-Returnable Situations

Returns or exchanges may not be accepted for:
- Change of mind after delivery
- Minor color differences caused by lighting or screen settings
- Normal slight variation in texture, stitching, or handmade finishing
- Items used, damaged after delivery, or not in original condition
- Packaging damage that does not affect the product itself

Return Conditions

If a return is approved, the item must be unused, in its original condition, and returned with its original packaging and included accessories.

Return shipping costs may be the customer’s responsibility unless the issue is caused by product damage, defect, or fulfillment error.

How to Contact Us

For return or exchange requests, please email:
hello@rovelune.com