A thoughtful return experience.
We're here to make things right, should you need us.
15-Day Returns
Eligible return requests must be submitted within 15 days of delivery.
Items must be unused, in their original condition, and returned with original packaging and included accessories.
How returns work
- 01
Contact Us
Email hello@rovelune.com with your order number and reason for return.
- 02
Receive Authorization
Wait for our confirmation and return instructions before sending your item.
- 03
Send It Back
Return the eligible item with its original packaging and accessories.
- 04
Refund Review
Once received, we'll complete our review within 3 business days.
The 3-business-day period is our review time after receipt. Bank processing time varies by payment provider or financial institution.
Returns & Exchanges Policy
Return Eligibility
Eligible requests must be submitted within 15 days of delivery. Items must be unused, in their original condition and returned with the original packaging and all included accessories. Proof of purchase is required.
Damaged, Defective or Incorrect Orders
Email hello@rovelune.com within 15 days of delivery with your order number and clear photos of the item and packaging. Once confirmed, ROVELUNE will cover the reasonable return shipping cost and arrange an appropriate replacement or refund.
How to Request a Return
Email hello@rovelune.com with your order number and reason for return before sending an item back. Wait for our confirmation and instructions; returns sent without prior authorization may not be accepted.
Return Shipping & Refunds
For an eligible change-of-mind or other non-quality return, the customer pays return shipping and original shipping charges are non-refundable.
For confirmed damage, defect, an incorrect item or fulfillment error, ROVELUNE covers the reasonable return shipping cost.
After the returned item is received, we will inspect it and complete our refund review within 3 business days. If approved, the refund will be issued to the original payment method. The time required for funds to appear depends on the payment provider or financial institution.