Returns & Exchanges

We accept eligible return requests submitted within 15 days of delivery.

Return eligibility

To be eligible for a return, the item must be unused, in its original condition and returned with the original packaging and all included accessories. Proof of purchase is required.

Change-of-mind returns

Change-of-mind returns are accepted when the eligibility requirements above are met. The customer is responsible for the return shipping cost. Original shipping charges are not refundable.

Damaged, defective or incorrect orders

If your item arrives damaged, defective or incorrect, email hello@rovelune.com within 15 days of delivery with your order number and clear photos of the item and packaging. When the issue is confirmed, ROVELUNE will cover the reasonable return shipping cost and arrange an appropriate replacement or refund.

How to request a return

Email hello@rovelune.com before sending an item back. Include your order number and the reason for the return. Returns sent without prior authorization may not be accepted.

Return shipping responsibility

• Change of mind or other non-quality reasons: the customer pays return shipping.
• Confirmed damage, defect, incorrect item or fulfillment error: ROVELUNE pays the reasonable return shipping cost.

Refund review and timing

After the returned item is received, we will inspect it and complete our refund review within 3 business days. If approved, the refund will be issued to the original payment method. The time required for the funds to appear depends on the payment provider or financial institution.

Contact

For all return and exchange requests, email hello@rovelune.com.