Refund policy
Return & Refund Policy
We want you to feel confident about your purchase from ROVELUNE. If you would like to request a return, please contact us at hello@rovelune.com within 15 days of the confirmed delivery date.
Submitting a request does not guarantee approval. All requests are reviewed according to the conditions below.
Return Eligibility
To be eligible for a return, your item must be:
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Unused and in its original condition
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Free from signs of wear, damage, stains, or alteration
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Returned with its original packaging and accessories
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Accompanied by valid proof of purchase
Please contact us before sending an item back. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Include your order number and clear photos or video showing:
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The product and reported issue
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The original packaging
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The shipping label
After reviewing the request, we may offer a replacement, full or partial refund, or another appropriate resolution. In some cases, a return may not be required. Please do not discard or return the item until we provide instructions.
Change-of-Mind Returns
If your return is approved for reasons other than damage, defect, or an incorrect item, you are responsible for the return shipping cost.
Original shipping charges, if any, are non-refundable. We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost in transit.
Refunds
We will notify you after reviewing your request or receiving and inspecting an approved return.
If approved, the refund will be issued to the original payment method. Your bank or credit card provider may require up to 10 business days to post the refund after it has been issued.
Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.
Contact Us
For return, refund, or order questions, contact: